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Matthias DUPONT

Matthias DUPONT

iT Manager

iT Manager
Project Management
42 years old
Driving License
Angers (49000) France
Employed Just looking around
I'm working in the iT since 2005, with various, and all valuable, learning experiences.
First self-taught, I could develop my skills and acquire new competences.
I'm always searching for new challenges and I like to help my contacts with iT solutions adapted to their uses and needs.
I like to support other iT users in the implementation of IT tools, or to support them during transformation projects.
  • Management of systems and networks service and of the helpdesk for the group (Sogal/Agem/Quadro/CMAI companies).
    Team management
    Implementation of service processes
  • iT security referent.
    Implementation of security management policy
    Training, support and guidance
  • Implementation of ITIL processes : incident management,service request, change management.
  • Management of infrastructure projects (LAN migration, hardening of technical plateforms, Office 365 migration, IP telephony migration)
  • IT asset management, mobility management.
  • In charge of iT systems of the company: 147 sites, 990 endpoints distributed all over the area Pays de la Loire.
  • Garantuor of the iT compliance and maintenance of iT system in optimal operational condition.
  • Manager of local IT service of VYV3 Pays de la Loire
  • Management and coordination of providers and partners. Close collaboration with Information Systems Department of the VYV3 group.
  • Main contact of the business managers for all iT subjects: technical advice, recommendations and iT solutions design to match users expectations.
  • Project management: requirements gathering for the users of the information system for the projects coming from the group.
  • Maintain systems and networks, in optimal operational condition
  • August 2015 to December 2018 : Manager of the "iT System Integration" team who deploys the company information system to the new VYV Care members.
    Management of internal and external resources, stakeholder of the projects.
    Implementation of the project methodology and conducting meetings during projects.
    Risk,budget and planning management.
    Analysis of the existing, technical and functional audits.
    Redaction of operational and technical receipts.
    Change management, supporting deployments.
  • March 2014 to May 2015: Migration of endpoints to Windows 7.
    Tehnical implementation of automated deployments via Microsoft System Center Configuration Manager.
    Redaction of technical documentations: technical specifications, architecture documentations, exploitation documentations.
    Application packaging, endpoint administration and management.
  • October 2013 to March 2014:
    Deployment of Telephony Over IP solutions (over 550 devices all over the country).
  • Main contact for all technical or commercial questions of customers with maintenance contracts.
    Management of the helpdesk and iT maintenance service.
    Costing of iT solutions and sites auditing.
  • Implementation and maintenance of Windows server solutions (AD, File servers, Exchange).
  • Installation and setup of VOiP solutions.
  • Customer multi-sites interconnections (VPN IPSec). Zyxel Zywall.
  • Manager of the iT activities of the company.
  • iT maintenance, system and network management for the customers.
    Endpoint deployment, server deployment.
    Implementation of networks (LAN of the customers).
  • Development of internal production management system, production tracking via Web dashboards and tools (PHP + MySQL). With touch displays and QR-Codes scanners for the operators in order to automate product tracking, and delivery tracking.
  • Creation of deployment tool to automate computer provisioning. Automatization of installations of computers.
  • Migration of the technical helpdesk of the company Telintrans to Stream Global Services.
    Redaction of technical documentations, training of the new technicians, level 2 support.
    Internal certification "Train the Trainer"
  • Redaction of technical documentations, user guides and troubleshooting documentations and tools
  • Work at Microsoft Support

    Microsoft Vista trainer (Microsoft Helpdesk)
  • Business management: Creation and management of my self-enterprise.
  • Computer reparation, Maintenance of private customers and professionals
  • Assistance, Training.
  • Commercial Development, prospecting and communication.
  • Sell and installation of hardware.
Detailed Description
  • Creation of a self-enterprise delivering iT services